Frequently Asked Questions
What products do you sell?
We sell fresh Mao Shan Wang durian in 450g vacuum-sealed packs, and MSW durian ice cream in 100g and 380g sizes.
Is the 450g Mao Shan Wang durian fresh or frozen?
It is fresh durian flesh packed in a convenient 450g box.
Is the ice cream made with real durian?
Yes. Our MSW durian ice cream is made with 100% MSW durian, milk, cream and other ingredients. It is made for customers who want a bold, durian-forward flavour.
What are the allergens?
The MSW durian ice cream contains milk.
How should I store the fresh durian?
For best quality, consume it as soon as possible. Otherwise, chill it.
How should I store the ice cream?
Keep frozen at or below −18°C. Return it to the freezer immediately after receiving or collecting.
Can I refreeze the ice cream after it melts?
No. Do not refreeze after thawing. If it has melted significantly, consume soon and do not refreeze.
What delivery times do you offer?
Daily delivery windows (subject to availability):
11am-4pm
4pm-9pm
How much is delivery?
Delivery is $10 for orders below $80. Delivery is free for orders $80 and above.
Where do you deliver?
We deliver across Singapore.
Does someone need to be there to receive the order?
Yes. Please try to ensure someone is available during the selected delivery window.
What happens if I miss the delivery?
We will contact you to reschedule where possible. A redelivery fee may apply. We are not responsible for deterioration caused by missed delivery, delayed response, or incorrect delivery information.
Do you offer self-collection?
Yes. Free self-collection is available at 14 Scotts Road, Far East Plaza #03-20, Singapore 228213 inside a shop called Trendy & Trendy.
Can I buy directly at the shop?
You may purchase available Tasty Durian products at 14 Scotts Road, Far East Plaza #03-20, Singapore 228213. Fresh durian availability may vary, so please WhatsApp us before visiting if you are making a special trip.
Can I cancel or change my order?
Contact us as soon as possible. Once the order has been prepared, packed, dispatched, or is ready for self-collection, changes may not be possible.
What is your refund policy?
Because our products are perishable food items, we generally do not accept returns for change of mind, personal taste preference, or improper storage after delivery or self-collection. If there is an issue on arrival, contact us on the same day with your order number and clear photos.
How do I contact you?
WhatsApp/Phone: +65 8095 2505
Email: orders@tastydurian.com.sg