Refund policy

At Tasty Durian, our products are frozen and perishable food items. For food safety and hygiene reasons, we do not accept returns or exchanges for change of mind, personal taste preference, or orders that were stored or handled improperly after delivery or self-collection.

1. No returns for change of mind

We do not accept returns or offer refunds if:

you change your mind after placing an order
you no longer want the item
you decide you do not like the taste or texture
the product was not stored in the freezer promptly after delivery or self-collection
the product was thawed, partially consumed, or mishandled after receiving it

2. If there is a problem with your order

Please contact us as soon as possible if:

you received the wrong item
your item is missing
your order arrives seriously damaged
your product arrives in a clearly compromised condition

To help us assess the issue quickly, please contact us on the same day of receipt or collection with:

your order number
a description of the issue
clear photos of the item, packaging, and label

Contact:

WhatsApp: +65 8095 2505
Email: orders@tastydurian.com.sg

3. Refunds or replacements

If we confirm that there is an issue with the order, we may, at our discretion, offer one of the following:

a replacement
a partial refund
a full refund
store credit

The remedy offered will depend on the nature of the issue.

4. Non-returnable items

For food safety reasons, we do not accept physical returns of frozen food products once they have been delivered or collected, unless we specifically request otherwise.

5. Order cancellations

If you need to cancel your order, please contact us as early as possible.

Orders may only be cancelled before preparation, packing, or dispatch has started. Once your order has been prepared, packed, dispatched, or is already ready for self-collection, it is generally non-cancellable and non-refundable.

If a cancellation is accepted, any refund issued may be subject to deduction of non-recoverable payment processing or administrative costs where applicable.

6. Failed delivery or missed self-collection

Please ensure that someone is available to receive the order during the selected delivery window, or that self-collection is made during the selected collection window.

We are not responsible for product deterioration resulting from:

unsuccessful delivery due to incorrect address or contact details
no recipient being available
delayed response from the customer
late self-collection
failure to store the product properly after receipt

In such cases, refunds or replacements may not be provided.

7. Quality concerns

As durian is a natural ingredient, slight variation in colour, aroma, texture, and intensity may occur from batch to batch. Such natural variation does not qualify as a defect, return, or refund.